What you can request
- Correction or update of inaccurate account or profile information.
- Review of profile visibility or contact-information access.
- Removal of a photograph or profile content.
- Review, change or removal of a guardian permission where you have authority to request it.
- Account closure and deletion of personal information where applicable.
- Help with suspected unauthorised access or misuse of your information.
How to submit a request
Email hello@kanuvivah.in with the subject “Account or Data Request”. Where possible, send the request from the email address associated with your account. Include your account/profile identifier if known, the action you want us to take and enough context to locate the information.
Verification and response
To protect users, we may ask for reasonable information to verify your identity or authority before changing or deleting data. Never send your password, OTP, UPI PIN or banking credentials. We will review the request and may contact you if clarification is needed.
What may not be deleted immediately
Some information may need to be retained for a limited period for legal compliance, security, fraud prevention, dispute resolution, payment records or legitimate operational reasons. Data in backups and technical logs may persist until those systems rotate or are securely cleared. If a request cannot be fully completed, we will explain the reason where appropriate.
Requests for another person’s profile
If you are a guardian or family member, explain your relationship and authority. We may need confirmation from the profile subject or other verification before acting. A guardian’s access does not automatically mean they can request every action on behalf of an adult profile subject.
Report misuse separately
For impersonation, harassment, unauthorised photographs or misuse of private information, email hello@kanuvivah.in with the subject “Safety Report”. If there is immediate danger, contact local emergency services.
Read our Privacy Policy and Terms & Conditions.