Please review these terms before using the service.
1. About the service
Kanu Vivah is a community-focused matrimonial platform intended to help adults and their families discover potential matrimonial introductions. The platform provides profile creation, profile review, search and related family-management features. It is not a marriage broker guaranteeing a match, and it does not independently certify every statement made by a user.
2. Eligibility and authority
You must be at least 18 years old to create or participate in a matrimonial profile. You may manage another adult’s profile only with their knowledge, consent and appropriate authority. Do not create a profile for another person without permission, misrepresent your relationship to them, or use guardian access beyond the permissions granted.
3. Accurate information
You agree to provide information that is truthful and not intentionally misleading, and to update it when reasonably necessary. Do not misstate age, marital status, education, profession, family relationships, community details, Gotra, identity or contact information. Kanu Vivah may request clarification or restrict a profile where information appears false, incomplete or unsafe.
4. Account security
You are responsible for protecting your device, login method and account access. Do not share OTPs or authentication links. Tell us promptly if you suspect unauthorised use. We may temporarily restrict access while investigating suspicious activity or protecting users.
5. Profiles, approval and photographs
Profiles and photographs may require administrative review before becoming visible. Submission does not guarantee approval or continued publication. You must have the right and permission to submit any photograph or personal information. The platform may reject, hide or remove material that is unlawful, misleading, abusive, non-consensual, irrelevant or inconsistent with these terms.
6. Privacy and contact details
Profile visibility and contact access are controlled by the platform’s features and access rules, as described in the Privacy Policy. Do not attempt to bypass access restrictions, scrape profiles, collect contact details at scale, publish another person’s private information, or use information for spam, harassment, discrimination, fraud or any unrelated purpose.
7. Acceptable use
You must not:
- Impersonate another person or create a deceptive, duplicate or fraudulent profile.
- Harass, threaten, stalk, blackmail, exploit or discriminate against another user.
- Upload content that is unlawful, non-consensual, sexually exploitative, threatening or otherwise harmful.
- Use the platform to solicit money, promote scams, spam users or misrepresent intentions.
- Attempt to access accounts, profiles, photos, admin tools or data without permission.
- Probe, disrupt, reverse engineer or interfere with platform security, availability or access controls.
- Use automated scraping or copy user information without our written permission.
8. Family, guardian and lineage features
Family-tree, guardian and lineage information must be entered respectfully and, where it concerns other people, with appropriate authority and care. You are responsible for ensuring that information you submit is accurate to the best of your knowledge. Do not use lineage or community information to harass, threaten or unlawfully exclude or target another person.
9. Introductions and user conduct
Users and families are responsible for verifying identity, compatibility, marital status and any other details important to them before proceeding with an introduction or meeting. Exercise caution when sharing personal information or meeting someone. Kanu Vivah cannot guarantee the accuracy of all user-submitted information, the behaviour of users, compatibility, communication, engagement or marriage.
10. Fees and payment features
Creating or editing a profile is intended to be free. Paid access, including the proposed ₹549 full-access option, must only be used when the live site explicitly enables a real payment checkout and displays the applicable amount, currency and conditions before payment. Do not rely on development/test payment screens as proof of a completed payment. Payment transactions are subject to the payment provider’s process and the specific checkout terms shown at the time. Refund or cancellation terms must be displayed before paid features are activated.
11. Moderation, suspension and removal
We may review reports, request clarification, hide content, restrict features, suspend accounts or remove profiles where we reasonably believe these terms have been violated, information is unsafe or deceptive, a legal obligation applies, or action is needed to protect users or the service. Where appropriate, you may contact support to ask for a review.
12. Third-party services and availability
The platform may rely on external providers for hosting, email delivery, verification, security or payment processing. Third-party outages or changes may affect availability. We may modify, suspend or discontinue features for maintenance, safety, legal or operational reasons.
13. No guarantee; limitation
Kanu Vivah is provided as a platform for discovery and introductions. To the extent permitted by applicable law, we do not guarantee uninterrupted availability, error-free operation, a particular match or outcome, or the conduct of other users. Nothing in these terms excludes a right or liability that cannot lawfully be excluded.
14. Complaints and reporting
To report impersonation, harassment, a suspicious profile, a photograph concern, privacy misuse or a security issue, email hello@kanuvivah.in. Include the relevant profile/page reference and a short description. Do not include passwords or OTPs. If there is immediate danger, contact the appropriate local emergency or law-enforcement service.
15. Changes to these terms
We may update these terms when the service, law or operating practices change. The latest version will be posted on this page with an updated date. Continued use after an update takes effect constitutes acceptance to the extent permitted by law.
16. Contact and operator details
Website operator
Platform: Kanu Vivah
Operator: Bipin Kumar (individual)
Address:
Korra, Babugaon Road,
Shiv Mandir Chowk,
Hazaribag – 825301,
Jharkhand, India.
Support, complaints and grievance contact
Support and complaint email: hello@kanuvivah.in
Designated grievance contact: Aakashdeep Kumar, Kanu Vivah Matrimony Team.
Aakashdeep Kumar monitors the support email and coordinates complaints. Technical issues may be referred to Bipin Kumar, matrimonial-related concerns to Rajesh Kumar, and legal matters to Randhir Kumar, as appropriate.
Please describe the issue and provide the relevant profile or page reference where available. Do not include passwords, OTPs, UPI PINs or other authentication credentials. We may request reasonable verification before acting on an account or personal-data request.
For account or data requests, use the subject “Account or Data Request.” For impersonation, harassment, unauthorised photographs or suspected misuse of personal information, use “Safety Report.”
Complaints will be handled in accordance with applicable requirements, including any statutory response timelines that apply.