Getting started
How do I create a profile?
Choose Create Profile and follow the on-screen registration and verification steps. Use an email address or mobile number that you control and provide accurate profile information.
Is registration free?
Creating and editing a profile is intended to be free. A paid feature should only be used when the live website explicitly enables a real checkout and displays its price and terms before payment.
Profiles and photographs
Why is my profile not visible?
Profiles may need to be completed and approved before they appear in search or other discovery features. Check the status shown in your account and update any requested information.
Why is my photograph waiting for approval?
Photographs may be reviewed before being displayed. Upload only images you have the right and permission to share. The platform is designed for a maximum of five photographs per profile.
Can one account manage family profiles?
The platform supports family-managed profiles and guardian permissions for certain actions. You must have the profile subject’s knowledge, consent and appropriate authority before creating or managing another adult’s profile.
Login and account access
I cannot receive a verification email or OTP. What should I do?
Check that you entered the correct address or number, review your spam folder, wait briefly before requesting another code, and avoid repeatedly requesting codes. Never share a verification code with anyone. If the problem continues, contact support.
Can I change my account information?
Use the available account/profile editing options. For a change that you cannot make yourself, contact support from your registered email where possible. We may ask you to verify that you control the account.
Privacy, safety and deletion
How do I request correction or deletion?
Email hello@kanuvivah.in with the subject “Account or Data Request”. Identify the account/profile and describe the change you want. Do not send passwords or OTPs.
How do I report a suspicious profile or misuse?
Email hello@kanuvivah.in with the profile/page reference and a brief description. Do not confront someone if doing so may put you at risk.
Payments
I have a payment question.
Only make a payment if the live site presents an enabled, real payment checkout and clearly shows the amount and conditions. Keep the transaction reference for support. Do not share card details, banking passwords, UPI PINs or OTPs by email.
Contact support
Email: hello@kanuvivah.in
Complaint-handling contact: Aakashdeep Kumar, Kanu Vivah Matrimony Team.
For privacy requests, use “Privacy Request”. For account deletion or data correction, use “Account or Data Request”. For safety issues, use “Safety Report”. Do not send passwords, OTPs or unnecessary sensitive data.
Website operator
Platform: Kanu Vivah
Operator: Bipin Kumar (individual)
Address:
Korra, Babugaon Road,
Shiv Mandir Chowk,
Hazaribag – 825301,
Jharkhand, India.
Related pages: Privacy Policy, Terms & Conditions, Community Guidelines and Account & Data Requests.